Frequently asked questions

Our Products Our frames range is $60 to $90 and can be customized with a large variety of high-quality lenses. The average total purchase is $60. We stand by our products by offering a 14-Day Fit & Style Guarantee. Our customers are satisfied with our products, especially with our blue light lenses. Thank you for your interest in Muunel. For further questions, please contact us.

Humans are not meant to stare at digital screens like laptops, monitors, phones, and tv, all day long. In front of our computer, though, we’re staring 18-24 inches away for long periods of time. This could overwork the ciliary muscle in the back of our eye, constantly spasming back and forth to adjust to the close viewing. As a result, many ophthalmologists, optometrists, and researchers point to the potential negative effects that computer screens could have on our vision and health. This includes Digital Eye Strain (also known as Computer Vision Syndrome) – which may encompass various symptoms like dry eyes, headaches, blurred vision, eye fatigue, and neck and back pain. muunel lenses are specially designed to filter 50% of all and almost 100% of the most impactful ranges of Blue Light while eliminating 99% of glare to help combat these negative and uncomfortable effects.

Our blue light lenses have a premium anti-glare coating to eliminate 99% of glare, optimizing our visual acuity. Glare can be a particularly distracting and straining problem at night. It’s one of the reasons looking at screens in dark settings is even harder on the eye. Because our lenses eliminate 99% of glare and blue light, our glasses may also assist with driving at night when the glare from other cars and surrounding lights are intensified. Ultimately, muunel anti-glare coating aims to provide sharper optics and relaxed eyes. We are dedicated to making people’s lives happier in front of the screen!

Blue Light has the highest energy wavelengths on the visible light spectrum. Similar to how UV-light overexposure harms our skin, Blue-Light overexposure may lead to eye discomfort and irritation (eye strain, dry eyes, eye fatigue, blurred vision, and headaches). Blue Light may also suppress melatonin secretion – the neurotransmitter that tells our minds and bodies to power off at night – which is why it could be harder to fall asleep after spending hours in front of our screens every day. Muunel blue light lenses are designed to filter Blue Light – specifically, the highest energy wavelengths in the 380-440 nm range. Still interested in learning more? Head here

All of our frames have the size numbers printed on the temple arm. These refer to the lens bridge, width, and temple arm length of the frames. Also, on each product page, the frame measurements are listed in three numbers under Frame Measurements. We recommended comparing your current glasses to the frame measurements on our website; this will help you choose the right fit. If you don’t sure what is the right fit for you fill free to learn more at this link

If your pair gets bent-out-of-shape through regular use, gentle adjusting at the frame’s temple arms will get your Muunel back into perfect shape! You can adjust them yourself or take them to an optical provider to perfectly fit your face since they have the proper instrumentation for adjustments.

Keep these tips in mind when choosing which pair of muunel would best suit you: Glasses should stay put on your nose. Don’t let your eyebrows hide below or make contact with the frame. Make sure the bottom of the frame doesn’t rest on your cheeks. Your pupils should be aligned near the center of your lenses.

New glasses often need minor tweaks to fit your face right. It’s best to have an optician fine-tune the glasses for you, but you can also make adjustments yourself with this Adjust guide

Please send us an email with the product name, and we’ll let you know when the item becomes available.

Most of our frames come in multiple colorways. If a frame comes in more than one color, you will see the frame’s product description page options. Each frame and color will have several images that you can move left and right

Each model comes in differs size. you can see the size details under the product description. Please use the “Face Shape Guide” to find the one that best suits you.

It depends on what features you are looking for. We put those categories to help you with a better decision: Weight: If you want a super-light frame. Titanium frames are generally very light. Material: You have the choice between metal or plastic. Metal tends to be lighter. Plastic frames tend to be more durable. Flexibility: This is a nice feature that can get used for sport; those frames are forgiving and durable. Color: Plastic frames tend to come in more color options, especially acetate plastic. Hypoallergenic: Stainless steel, titanium, and acetate frames are hypoallergenic.

Our “Face Shape Guide” features develop to help you discover what your face shape is.

Although you might think of adjusting your glasses on your own, it is better to let the experts handle it. You can send your glasses to us, and we will get them fixed for you so that they fit perfectly according to your size.

All our lenses come with UV protection and scratch-resistant coating. There are other premium options that you can add depending upon your choice like premium AR coating, blue light protection coating, transitions, etc.

If you already have a pair of glasses, then you can know your frame size as it is written in your previous frame. We also have a detailed guide about frame size on our website that you can read.

Yes, you can purchase any frame from our website without lenses. If you decide to add lenses to already purchased frames later, you can send your frame to us, and we will add prescription lenses to your frame.

All our lenses come with UV protection and scratch-resistant coating. There are other premium options that you can add depending upon your choice like premium AR coating, blue light protection coating, transitions, etc.

If you already have a pair of glasses, then you can know your frame size as it is written in your previous frame. We also have a detailed guide about frame size on our website that you can read.

Yes, you can purchase any frame from our website without lenses. If you decide to add lenses to already purchased frames later, you can send your frame to us, and we will add prescription lenses to your frame.

There are several blue light filtering solutions, but they’re not all created equal. Generally, clear blue light filtering lenses use a coating of blue light or what is known as a UV420 lens. Both these lenses filter blue light, particularly from 400-420nm or 420-460. However, Muunel use special technology lensses that protect filter all blue light between 400-460nm, filters 50% of the entire range and almost 100% of the most impactful wavelengths (380 – 440nm). Additionally, digital devices emit Blue Light in the most abundance at 455nm. Competitors filter ~2% at this nanometer, Muunel filters ~30%. The reason we’re more effective is the way our proprietary lens filters Blue Light. We embed a naturally occurring blue light filtering ocular pigment into our lens. This makes it the perfect balance between a virtually clear and effective solution. It also has the added benefit of blocking UV rays as well! We also apply a premium AR coating to block ~100% of glare. Blue Light and glare are two massive reasons for Digital Eye Strain symptoms, which may include eye fatigue, headaches, dry eyes, and blurry vision. We believe that Muunel lenses are the perfect balance between a virtually clear, beautiful lens and an effective Blue Light filtering solution. We did the research, so you don’t have to! Check out our lens technology pages for additional information.

Yes, we offer aspheric lenses for our standard high index. Aspheric lens surface improves visual quality and reduces distortion of the wearer’s eyes as seen by others. Aspheric lenses are provided for the 1.67 high index lenses in this range: Sph 0 to -10.00, Cyl -2.00 to +2.00

Yes, we can add prism to your lenses; however, one of our opticians needs to check your prescription before. If the prism is written on your prescription, then one of our opticians will call you to verify it from you.

Yes, Munnel.com can replace your lenses. You need to send us your existing frame to cut the lenses according to the size of your glasses. Make sure to get in touch with one of our opticians before sending us your frame. May I use my flex spending or health savings account (HSA) to pay for my glasses or contacts?

Yes, Munnel.com allows you to buy prescription lenses only. You can also send us your existing frame to cut the lenses according to the size of your glasses. Make sure to get in touch with one of our opticians before sending us your frame.

All our lenses come with UV protection and scratch-resistant coating. There are other premium options that you can add depending upon your choice like premium AR coating, blue light protection coating, transitions, etc.

Choosing the right material depends upon your prescription. If you have light prescriptions like that range from none to +/- 1.75, plastic lenses are recommended to use. If your prescription range from +/- 2.00 to +/-4.00, then polycarbonate lenses are recommended to use. They are 30% lighter and thinner than normal plastic. It is especially recommended for children under 18. If you prefer thin lenses, then you can go for 1.67 Hi-Index lenses. They also help you to reduce the distortion of your eyes. These lenses are recommended to those having prescriptions of +/- 2.00 and greater.

The axis and cylinder represent astigmatism on your prescription. It means that the front of your eye has an irregular shape. Due to astigmatism, the light is not reflected on your retina properly, and you have blurry vision. It usually occurs with far or nearsightedness.

A diopter is a unit used to measure the strength of eyeglass lenses. The numbers under the OS and OD columns of your eyeglass prescription is measured in dioptres.

Why is your website asking me to log into my account? Your account is created as soon as you place a new order with us (even if you haven’t set a password yet). You can view your order history within your account, check your order status, and print invoices for previous purchases. The first time you attempt to log in, you can set your password by selecting “Forgot password?” and enter your email address. If you’re still unable to log into your account, chat with us or contact us here

Muunel are sold exclusively online. We realize glasses are something people would like to try on before committing to, which is why we offer a 30-day risk-free return policy after the delivery of your Blue lite glasses! When it comes to prescription glasses there will be a symbolic cancellation cost on the lenses we have prepared for you To learn which frame may fit you best, visit our Fit Guide.

To check on an order’s status, sign in to your account on Muunel using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu, and behold! Your info’s all there. You’re always welcome to reach out to us here

We offer cancellations within the first 24 hours of placing your order for a full refund to the original payment method. If the order is canceled after 24 hours or courier received your package, we will offer a full refund less the shipping and handling cost. if the order has not yet shipped. You can get more information about product return policy here

If you place several orders and contact us within 24 hours and before currier service as received your orders, we can combine them under one shipping fee and refund the other shipping fees. Please let us know by entering a note referencing the previous order numbers or by contacting customer service.

Absolutely yes! You can order different pairs of glasses for your whole family on one order, with all different prescriptions.

Yes, you can order as many pairs of glasses as you like! Once you put a pair of glasses in the Shopping Cart, click on the Continue Shopping button on the Shopping Cart page’s bottom-left. Then order the next pair. Repeat until you have all the glasses you want to order. Once the cost of your products exceeds $70 you will receive free shipping

The frame, Blue light, and anti-scratch lenses, protective case, and a microfiber cleaning cloth. For prescription lenses, there is an extra cost of $30

The frame that you selected on our website and your prescription if you have one.

If you want to explore the glasses and eyewear, then you can do it as a guest. If you want to purchase a pair of glasses from our website, then you need to create an account. It allows you to save your information for future use and will make things easier for you.

Whenever you place an order on our website, you will be provided with the order receipt immediately. However, if you need another copy, all you have to do is log in to your account and go to your order history. Here you can find all previous orders placed with us.

We do not accept insurance. However, some insurance companies will accept an invoice copy for reimbursement. Check with your insurance company, and if they do, you can request an emailed invoice copy from us here.

When you click the button labeled Place Order.

VISA, MasterCard, American Express, Discover, PayPal Express, and credit cards.

Our prices are listed in U.S. dollars, Euro and rest of eu currencies.

If you want to explore the glasses and eyewear, then you can do it as a guest. If you want to purchase a pair of glasses from our website, then you need to create an account. It allows you to save your information for future use and will make things easier for you.

Most exams last about 20 minutes. However, if you choose to have your pupils dilated at the time of your exam, your appointment could last up to 40 minutes. (Heads up: Dilations can cause your eyes to be sensitive to light for several hours after your exam. Best to book your appointment for a time when you can rest up afterward!)

For all prescription orders, Muunel offers 1.56 mid Index lenses. mid Index lenses are thinner and lighter than 1.5 lenses, making them optically superior. This allows us to offer the quality prescription lenses to our customers at an affordable price.

In addition to our non-magnified, and prescriptions glasses, we also carry stock reader glasses available in +1.0, +1.5, and +2.0 power; we do not offer bifocals at the moment.

It’s super easy to order Non-Rx glasses from muunel. After clicking on the glasses page button, select “Add to cart” or “Non-Prescription” if you are in the Prescription drop-down window.

Ordering reading glasses through muunel is easy! Once you have selected a frame, click “Select Lenses” and follow the below steps: 1. Indicate that you would need reading glasses by selecting “Reading” from the drop-down. 2. Next, you’ll need to choose the number from the drop-down and click “Add to Cart”. if you don’t find the power you need, you can also order it trough the “prescription” area.

Your pupillary distance (PD) is the measurement of the distance between your pupils. This measurement is used to determine where you look through the lens of your glasses and should be as accurate as possible. Click here to learn more.

Here is a list of some optical abbreviations that will help you to understand better the optics world: ADD (also NV-ADD): the Near Vision (NV) Reading ADDition correction on a multifocal Rx. It can be used for bifocal or progressive glasses or single-vision reading, or computer (intermediate) vision glasses. Near Vision Reading Addition AR: Anti-Reflective. A coating that reduces reflection on the lenses. AXIS: the angle at which the Cylinder (CYL) is placed on a lens to correct astigmatism. It ranges from 1 to 180. BAL: the Rx calls for balance lenses, meaning the same Rx for each eye. Often used when a person has no sight in one eye, both lenses will have the same thickness. BD, BI, BO, BU: a prism correction on your Rx (may be indicated with Δ, and one of these four abbreviations. The B stands for a base, and it could be base down (BD), based in (BI), base out (BO), or base up (BU). CYL: the Cylinder. Combined with the AXIS, the CYL corrects astigmatism. DS: the abbreviation for diopter simplex. An eye dr. May write DS on an Rx in the Cylinder (CYL) field if no astigmatism correction is needed. DV: distance vision. FT: flat-top bifocal. NV: near vision. NV-ADD (also ADD): the Near Vision (NV) Reading ADDition correction on a multifocal Rx. It can be used for bifocal or progressive glasses or single-vision reading, or computer (intermediate) vision glasses. OD: Latin for Oculus Dexter, meaning the right eye. OS: Latin for Oculus Sinister, meaning the left eye. OU: Latin for Oculus Uterque, meaning each eye. PAL: Progressive Addition (or Adjustment) Lens: sometimes, on a Progressive Rx, an eye dr. will write two different numbers for the NV-ADD, perhaps +2.25 +2.50, to increase the reading power in the NV-ADD for Progressive lenses. PD (Pupillary Distance): PD is the measurement of the distance between your pupils. This is needed for the eyeglasses manufacturer to know where to place the optical center on each lens to see well with the glasses. PL: Plano. Latin for “flat.” If this is in the SPH section of an Rx, it means no nearsighted or farsighted correction is needed. RX: a prescription. SPH: the first section on an Rx. It corrects nearsighted or farsighted vision. UV: the abbreviation of ultraviolet. UV light is invisible to the human eye, but UV light gives us a sunburn, and too much exposure to it can damage the eye—all of the lenses Munnel Optical offers come with 100 percent UV protection, for free. VA: Visual acuity: how well the eye can see. Sometimes this may be written on an Rx, with a number such as 20/20. This would indicate that with eyeglasses made to this Rx, the vision would be corrected to 20/20 vision. Want to learn more terms? At the following link, you can deepen your knowledge”

If you need glasses, your eye doctor or ophthalmologist will provide you with a prescription for corrective lenses. Eyeglass prescriptions may be written differently, though most are either printed or handwritten in horizontal rows. The first row is the prescription for the right eye (OD), and the second row is for the left eye (OS). Within these rows are three values: Sphere (SPH), Cylinder (CYL), and Axis. – SPH number corrects for nearsighted [indicated with a minus (-)] or farsighted [indicated with a plus (+)] vision. – CYL number and AXIS number correct for astigmatism. You may also have another field labeled as ADD, which corrects the reading power used in a bifocal or progressive lens. Lastly, eyeglass prescriptions sometimes include the pupillary distance (PD) measurement, which is the distance between your pupils. PD is needed to determine where the lens’s optical center will be for clear, accurate vision. An eyeglass prescription usually expires in one year, depending on which state you received your eye exam.

Bifocal lenses usually have two different viewing zones. The top part of the lens is used for distance vision, and the lower part is used for reading. There is a clear visible line between the view focus of bifocal lenses. The progressive lenses, on the other hand, do not have any line. Progressive lenses offer different viewpoints seamlessly. It means that you don’t need separate view zones in your lens to correct nearsightedness and farsightedness. The lens automatically does the job.

OS and OD are Latin words that stand for Oculus Sinister and Oculus Dexter, respectively. These terms are often written on your eye prescription. OD refers to the right eye, and OS refers to the left eye.

In terms of eyewear, the sphere tells you how strong your eye prescription needs to be. Axis is used to represent the measure of astigmatism, and the numbers written under the cylinder represents how much power is needed to correct astigmatism.

Sometimes the base measurements are also written on your prescription under the same column as the prism. It gives you detailed information about the needed prism correction. You can know the exact orientation needed for your lens.

The greater the number written on your prescription is, the more strong your prescription will be. If there is a minus symbol with your numbers, it means you are nearsighted. On the other hand, if there is a plus symbol, it means you are farsighted.

The axis and cylinder represent astigmatism on your prescription. It means that the front of your eye has an irregular shape. Due to astigmatism, the light is not reflected on your retina properly, and you have blurry vision. It usually occurs with far or nearsightedness.

A diopter is a unit used to measure the strength of eyeglass lenses. The numbers under the OS and OD columns of your eyeglass prescription is measured in dioptres.

How do I get a lens replacement? If your Muunel lenses are are manufactured defect, we’ll replace them for you for if they still in warranty! If your prescription has changed in the first 30 days, we can offer a replacement for your lenses, based on your prescription and the lenses you’ve selected. Contact us here to set up a lens replacement. Note: At this time, we’re unable to replace lenses in non-Muunel frames.

As part of PCI compliance, no refunds will be issued to any card other than the credit card used on order. If you don’t have access to the credit card on the order, then the refund will be issued as a store credit only to the customer account used to place the order.

You sure can! You can enter your order or tracking number in the Track order section in our top navigation, or you can check on the status of your order on our order Tracking page.

We offer a 14-day risk-free return policy after the delivery of your order! You can log into your account at the top right-hand corner of our website. Select “Your Orders” and the order number associated with the pair(s) you wish to return or exchange. once there, clicking the “Return or Exchange” button at the bottom of the page prompts you to confirm your request and automatically notify our team. After that, we’ll respond to you via email as soon as possible! It is crucial to keep the glasses in the original packaging and new condition to examine the product’s return. If you’re having issues logging into your account, you can also reply to the email with your order confirmation from info@muunel.com. Please reply to that email with a brief description, letting us know whether you’d like to return or exchange, and we’ll respond to you as soon as possible.

We are unable to exchange products at different price points. If you would like to exchange for a higher or lower priced product, we are happy to process a return for a refund on your original order and have you place a new order for the higher or lower priced pair of Muunel glasses. When it comes to prescription glasses, we will have to weigh the cost of the lens.

Because we sell our products online, we offer a 14-day risk-free return policy after delivering your order! We have free shipping, and exchanges if you decide a different frame style would fit you better or change to different frame color. There will be a symbolic cancellation cost on the lenses we have prepared for you when it comes to prescription glasses and for the return shipping cost.

You sure can! You can enter your order or tracking number in the Track order section in our top navigation, or you can check on the status of your order on our order Tracking page.

Contact our Customer Service department. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.

A full list of the countries where we ship glasses is available on the Payment Page. When you click on the Country drop-down window, you will see the list of countries. You can also contact us and get a quote for delivery to your country

Our standard shipping carrier is Fedex Mail Innovations. They leverage Fedex’s integrated distribution network to expedite parcels to the local postal service destinations for last-mile USPS delivery.

To track your order, click the tracking link in your shipping confirmation email or go to your orders page, click the applicable order, and click track shipment.

Generally, orders ship within 3-5 business days. Once the currier service will pick up your order, you will automatically receive an email with your tracking information. Order Type and Estimated Shipping Times: Non-Rx Glasses – Ship within 3-5 business days, Prescription Glasses – Ship within 5-7 business days

Yes, you can use your Vision insurance to pay for your prescription eyeglasses at Munnel.com. . each insurance company have different cover so we recommend to check it with your insurance company.

We don’t offer a repair service for eyewear issues beyond the lens and frame warranty coverage.

Our satisfaction team is available on info@muunel.com, Instagram & Facebook Messenger from Monday to Friday 24/7. You also have a chat on the site which is available by a support representative from 10am to 5pm For pre-sales questions, you can reach out on any of the 3 channels. When is your Support Team available? Our satisfaction team is available on info@muunel.com, Instagram & Facebook Messenger from Monday to Friday 24/7. You also have a chat on the site which is available by a support representative from 10am to 5pm For pre-sales questions, you can reach out on any of the 3 channels.

All Muunel lenses come standard with a one year warranty against manufacturing defects. The warranty includes defects in materials, artistry, coatings, and cracks. Manufacturing defects do not include scratched lenses, normal wear, tear, improper cleaning, dislodged lenses, or excessive heat exposure.

Contact our Customer Service department. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.

If your pair gets bent-out-of-shape through regular use, gentle adjusting at the frame’s temple arms will get your Muunel back into perfect shape! You can adjust them yourself or take them to an optical provider to perfectly fit your face since they have the proper instrumentation for adjustments.

All Muunel frame dimensions are listed below in millimeters.

Our eyes never evolved to stare at screens all day, so our Blue Light filtering lenses are only doing your eyes a favor and allowing for more comfortable and productive screen time. In fact, if you’re wearing non-magnified lenses, then you’re good to wear your Muunel both in and out of office settings! However, if you decide on prescription or reader lens, we recommend only using your glasses according your needs, reading or distance.

There are several blue light filtering solutions, but they’re not all created equal. Generally, clear blue light filtering lenses use a coating of blue light or what is known as a UV420 lens. Both these lenses filter blue light, particularly from 400-420nm or 420-460. However, Muunel use special technology lensses that protect filter all blue light between 400-460nm, filters 50% of the entire range and almost 100% of the most impactful wavelengths (380 – 440nm). Additionally, digital devices emit Blue Light in the most abundance at 455nm. Competitors filter ~2% at this nanometer, Muunel filters ~30%. The reason we’re more effective is the way our proprietary lens filters Blue Light. We embed a naturally occurring blue light filtering ocular pigment into our lens. This makes it the perfect balance between a virtually clear and effective solution. It also has the added benefit of blocking UV rays as well! We also apply a premium AR coating to block ~100% of glare. Blue Light and glare are two massive reasons for Digital Eye Strain symptoms, which may include eye fatigue, headaches, dry eyes, and blurry vision. We believe that Muunel lenses are the perfect balance between a virtually clear, beautiful lens and an effective Blue Light filtering solution. We did the research, so you don’t have to! Check out our lens technology pages for additional information.